FAQS & Shipping
Q: HOW LONG DOES SHIPPING TAKE?
Allow 1-4 business days Australia Wide.
VIC: 2-7 DAYS
NSW: 2-7 DAYS
QUEENSLAND: 2-9 DAYS
WA: 5-14 DAYS
TAS: 3-10 DAYS
NT: 4-6 DAYS
Expect a 2-4 Day processing period
Due to unprecedented order volumes there may be slight delays on shipment, we will be sending out orders as fast as we can!
Q: IS THE KN95 MASK REUSABLE / HOW LONG WILL IT LAST ?
A: Yes, the KN95 Mask is reusable. The mask can last up to 9 hours with constant high particulate exposure, or between 1-2 weeks with light use.
Moreover, as per the Occupational Safety and Health Administration (OSHA), the KN95 Mask can be reused as long as it “maintains its structural and functional integrity and the filter material is not physically damaged or soiled.”
Q: IS THIS MASK COMFORTABLE ?
A: The KN95 Mask is extremely comfortable. The mask comes equipped with nose clips which not only ensures a perfect fit to ones face, but also guarantees that the mask does not dig into the nose, ensuring the upmost comfortability.
Q: WHAT ARE THE MASKS ORIGIN.
*Masks designed and developed in Australia, Certified In Australia, Manufactured In China*
The World Health Organization (WHO) and the CDC have said that there is currently no evidence to support the theory that COVID-19 can be transmitted via packages, regardless of their origin.
Our team works with strict protocols in social distancing and sanitation to ensure all employees and customers feel safe.
All stock is in our Victorian Warehouse.
Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: HOW DO I ORDER ON YOUR WEBSITE?
A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: DO YOU PROVIDE A QUALITY GUARANTEE FOR ALL THE PRODUCTS BEING SOLD?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
Q: HOW CAN I GET IN CONTACT WITH YOU?
A: Send us an email at email@example.com with any questions or concern that you have.